Customer Service Lessons

Customer Service Lessons

It was my 20th wedding anniversary last weekend so my husband and I celebrated with a meal in a ‘quality’ restaurant.  We have a lovely restaurant where we live in Faringdon but unfortunately it was busy so we decided to go into Oxford for a change and...
Interview with Stuart Roper

Interview with Stuart Roper

Number twenty-six of our weekly interviews in which we discover how real businesses are making Social Media work for them. Please meet Stuart Roper. Who are you and what do you do? I have multiple hats: I am a graphic designer.  I work with businesses and charities to...
Creating a Facebook Shop – Part 1

Creating a Facebook Shop – Part 1

I have been working with The Nasio Trust over the last few months.  They are a fantastic charity based in Abingdon and Kenya.  They run day-care centres in western Kenya providing orphaned children with a daily meal, education, medical care and support. They...
Interview with Amanda Barnett

Interview with Amanda Barnett

Number twenty-five of our weekly interviews in which we discover how real businesses are making Social Media work for them. Please meet Amanda Barnett. Who are you and what do you do? I offer straightforward financial advice to (mainly) individuals focusing on their...
Lessons learnt from 5 years in business

Lessons learnt from 5 years in business

I started Concise Training 5 years ago last month.  Now that I have taken on my first employee, it feels like a good time to reflect on the lessons learnt from 5 years in business. 1. Networking The first day I started to work for myself, I went to a networking...
Interview with Philip Arnold

Interview with Philip Arnold

Number twenty-four of our weekly interviews in which we discover how real businesses are making Social Media work for them. Please meet Philip Arnold. Who are you and what do you do? I run my own business – Health Insurance Services (SW) Ltd which is in its 6th year...